The Belmont - Shanklin, Isle of Wight

Privacy Policy

 

At the Belmont we are committed to ensuring that your privacy is protected and we understand the need for appropriate protection of all personal information provided by You to Us. This Privacy Policy has been created in order that You understand the importance that we attach to this issue and Our commitment to ensure that we comply with UK legislation and the Global Data Protection Regulations (“GDPR”).

This Privacy Policy (“Privacy Policy”) describes the treatment of any personal data provided to or collected by Us during Your use of our Website or any Booking Service provided by the Belmont.

1. Definitions

Booking(s) refers to the reservation of accommodation with the Belmont

Booking Confirmation refers to the notification issued by Us, to confirm a Booking made with the Belmont.

Booking Service refers to the accommodation search facility operated for Us which may be used to search for, book and pay for accommodation.

Communication Facility refers to any bulletin boards, chat rooms, web based forms, or other messaging or communication facilities between You and Us (if any), as may be available from time to time on on any Website or Booking Service operated by Us.

Establishment refers to accommodation included in and displayed via the Belmont's Booking Service.

Form refers to a web-based or an email-based data entry form designed for Us and used to help Us collect information about You.

Intellectual Property Rights refers to all patents, copyright, database rights, design rights, moral rights, registered designs, trademarks or service marks, trade names, or know-how (whether registered or not and including any applications or rights to apply for registration) and all rights or forms of protection of a similar nature whether subsisting now or at any time in the future anywhere in the world.

You  (and related expressions like “Your” and “Yours” and “Yourself”) refers to you, a user of the Website or the Booking Service or the Communication Facility operated by Us.

Your Content refers to contact information, ratings, reviews, comments, photographs or other information and material, including Your name, town and country, email and phone number which You may submit to Us when submitting a Form, a Booking or a Guest Review.

Website refers to a website operated by Us, which includes a Communications Facility or a Booking Service operated for Us.  The Website may refer to any website using a domain or sub-domains owned for us including but not limited to eviivo.com, toprooms.com, bookdirectrooms.com, and on.eviivo.com 

2. Your consent

By using Our Website or Booking Service and providing personal details, including where You search or book accommodation, You consent to the collection, use and retention of your personal information for legitimate business purposes as explained and set out in this Privacy Policy.

3. Collection, use & retention of information

We collect, use and retain information about you only to the extent that is reasonably required to conduct our business effectively.

The information collected by Us varies depending on the service you request from us. 

We may collect personal details such as but not limited to Your name, address,  credit/debit card number and expiry date, billing details and telephone numbers (“Information”) either when You use Our Communication Facility, or when You use Our Booking Service.  Your credit/debit card details are only used to process the transaction You have requested.

We may also collect Information directly from You when You speak to Us over the telephone or send Us correspondence or submit an accommodation review or a review of Our services.

We use Information to complete transactions on Your behalf and to ensure that we can efficiently manage and track transactions that are processed through Our system. 

The Information that We collect may be transferred to and stored at, a destination outside the European Economic Area (EEA) and may also be processed by staff operating outside the EEA who work for one of our suppliers or contractors, to process or manage transactions using Our system.  This includes, but is not limited to any Establishment or travel agency outside the EEA that You may have placed Your Booking with.

We may also  collect this Information via a third party which may be an accommodation provider that You selected via the Booking Service, or a third party operating the website which made the Booking Service available to You (for example: an online travel website, or regional and local tourism organisation).

We will also share Your information with third parties where this is necessary to process and complete transactions on Your behalf.   Such third parties include, but not limited to, ferry companies, accommodation providers, travel agencies and the operators of online travel sites, payment processors).   

Although this Privacy Policy applies to Information about You that may have been provided to Us by third parties, We are not responsible for the privacy policies of those third parties or the operators of the sites that offer  the Belmonts Booking Service, and We will not be liable for those third parties’ data protection policies and practices.  

If You are a business customer concerned with the protection of Your personal data, We recommend that you use a separate business email, business address, business phone line and business bank account rather than use Your personal data.

Should You, as a business customer, choose to provide personal information to Us in response to a specific request for business contact details (for example a business email, address, and phone number), You understand and agree that any personal information provided in this context shall be deemed to be Your business contact data, and as such, this data will not be protected by the provisions of this Privacy Policy and GDPR.  You understand that when you provide business contact data to us, you give us the right to use and publish said business contact data via the internet, email, and/or via Our travel distribution partners.

4. Protection of information

We maintain appropriate security standards and procedures in relation to the collection, use and retention of Your Information in order to prevent unauthorised access or disclosure.

Card details processed on eviivo.com, toprooms.com or via on.eviivo.com are encrypted and fully tokenised and are not held beyond the scope of the booking duration.  We cannot be held liable for the security of any card information that You may have passed on to an a travel agency by means other than Our Website or Booking Service.

5. To protect our guest's and premises from crime, we operate CCTV in our hotel and outside the premises which record images for security.
1) if we discover any criminal activity or alleged criminal activity through our use of CCTV, we will process this data for the purposes of preventing or detecting unlawful acts. Our aim to protect our guest's and business from criminal activities.
The legal basis for our use of this information is our legitimate interest to protect our guest's and business.

5. Disclosure to third parties

Information is shared with our group companies, contractors, data processing companies including operators of global distribution systems and payment clearing houses, banks and professional advisers. We share only the information necessary to deliver any supply of products and/or services by Us to You or in order to ensure the successful completion of a transaction processed through our system or for related purposes. We may also disclose Your Information when necessary to protect against fraud or any other crime (usually by providing such information to a reputable information reporting organisation) or in the event that we sell our business then to the purchaser of that business.

We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes, for example we may tell our business partners including regional tourism agencies and commercial distributors the number of customers in certain demographic groups. This does not involve the disclosure of any personal Information which can identify any particular customer in any way.

Finally, we may disclose your personal Information at any time where necessary with the relevant competent authorities (for example police, customs and tax authorities) where required to do so by law.or to comply with any legal obligation or requirement, such as an order of the court.

6. Employee access to information

Your information is disclosed to our employees, agents and representatives on “a need to know” basis and we confirm that all such persons understand the importance of client confidentiality and privacy.

We, and our business partners, may use this information in order to contact You to perform the fulfilment or payment of any Bookings made by You via the Booking Service.

7. Share facility

If you use any social media share facility on our Website and give us details of another person (e.g. their name and email address), you should make sure that the other person is content to receive the information. We will only use their data for the purpose of sharing information via email or social media.

8. Updating, maintenance and accuracy of your information

We do our best to ensure that all information held relating to You is kept up-to-date, accurate and complete.

Data populated by You (including your personal details entered in any fields) is Your sole responsibility and any changes to any aspect of Your personal data should be updated directly by You.

9. Cookies and other non-personal information

Cookies are tiny files placed onto the hard drive of Your device when You register or fill-out a Form or subscribe and cookies enable Our server to recognize who You are each time You return.  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

You can erase or block cookies from Your device if You want to (Your device manual or Help information for Your browser should tell You how to do this).  If You block or delete cookies, you may not be able to use all the features of Our Website or you may find the Website less usable.

10. Complaints procedure

You have the right to request a copy of the information we hold about You, and you have the right to request that Your personal data be deleted from our systems.  Our security procedures mean that we may request proof of identity before we are able to disclose any Information to You.

To the extent that We have a legal obligation to hold Your Information – for exemple the requirement to hold invoice information for up to seven (7) years and the requirement to provide guest registration information to the local health & safety or police authorities – the minimum Information required shall be held until the legal requirement expires and the minimum required Information shall be passed to the relevant authorities.

Where applicable, if as part of our Booking Service, we have passed Your Information to a ferry Company for the sole purpose of completing a Booking on Your behalf, You may need to direct your request to these third parties also.

 

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